Frequently Asked Questions
Everything you need to know about our authentic Highland wear, shipping, and returns.
How do I ensure I order the correct kilt size?
Kilt sizing is different from standard trouser sizing. We recommend measuring around your navel for the waist and from your hip bone to the middle of your knee for the length. Please refer to our detailed Size Guide before placing your order.
Are your tartans authentic and woven in Scotland?
Yes, we pride ourselves on authenticity. Most of our premium wool tartans are sourced from traditional mills in Scotland, ensuring high-quality craftsmanship and heritage-accurate patterns.
How long does shipping take for international orders?
We ship worldwide. Standard international shipping typically takes 7-14 business days, while express options are available at checkout for delivery within 3-5 business days.
What is your return policy for custom-made items?
Standard items can be returned within 30 days of receipt. However, custom-made kilts and personalized accessories are non-refundable unless there is a manufacturing defect or an error on our part.
Can I request a specific tartan that isn't listed on your website?
Absolutely. We have access to thousands of registered tartans. If you cannot find your family clan or a specific district pattern, please contact our support team and we will source it for you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.